Catastrophe
Industry experts cite a firm's catastrophe response as the true test of its claims-handling abilities. Why? Because in any catastrophe,
the effective response must include excellent pre-catastrophe planning and infrastructure,
quick mobilization and staffing, and adjusters who exude calm, competence and caring at all times.
By any measure, York passes the catastrophe response test handily. Having responded to U.S. catastrophes – ranging from wildfires and
mudslides, terrorism and tornadoes, earthquakes and every major hurricane to strike the nation in decades –
York has earned an industry-wide reputation for skill, efficiency and empathy in even the most challenging events.
Preparation: York knows from experience that being prepared is often the most important aspect of catastrophe response.
We are structured to immediately get expert adjusters to the scene of a catastrophe and mobilize scores of temporary staff within hours.
Our offices and call centers can be expanded quickly, and our RMIS, Claims Connect™, has been designed to accommodate abrupt
surges in claims volume and to provide the necessary reports to regulatory agencies.
On-site response: Our adjusters are trained to bring a sense of calm and competence to what is usually a chaotic scene.
They immediately set up an effective system for triage, evaluating claims, appraising damage, coordinating with emergency personnel, communicating
with clients and most of all, helping claimants. This skill and steadiness are reassuring and appreciated by clients and claimants alike.
Aftermath: York continues its expert response for weeks and even months after an event. We'll handle all reporting and trending duties,
manage data, look for ways to save our clients money, implement quality control measures, make recommendations to minimize damage in
future events, and evaluate our response to look for opportunities for continuous improvement.